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FAQ'S + POLICIES

CANCELATION POLICY

As a courtesy, we provide client appointment reminders by email and/or text. Please be respectful and let us know if you cannot attend your appointment as soon as possible. We kindly request a minimum of 24 hours’ notice so that we may offer the time to another client.

For most appointments, Bella Esthetics reserves the right to charge a cancellation/no-show fee of 25% of the total service cost, unless there are exceptional circumstances. For higher-cost services, a $100 deposit is required. This deposit is non-refundable, but with appropriate notice, it can be applied toward your rescheduled appointment.

To cancel or reschedule, you may leave a message after hours by calling or texting 403-874-6523 or emailing us at jessevolpato@gmail.com.

Please note that repeated missed appointments or disregard for our cancellation policy may result in the discontinuation of service. We truly appreciate your understanding and cooperation!

BEFORE YOUR MICROPIGMENTATION APPOINTMENT

IMPORTANT: PLEASE READ BEFORE BOOKING
Failure to follow these instructions may impact your healing and final results.

  • You may experience increased sensitivity during your menstrual cycle.

  • Eat a light meal before your appointment to help maintain stable blood sugar levels.

  • Avoid excessive alcohol or caffeine consumption for 24 hours prior to your procedure. Both can thin the blood, increasing sensitivity, bleeding, and bruising.

  • Avoid sun exposure and tanning for one week before your appointment.

  • Refrain from using blood-thinning medications and supplements (e.g., Aspirin, Niacin, Vitamin E, Advil/Ibuprofen, fish oil) for 24 hours prior. Always consult your physician if discontinuation is a concern.

For Eye Treatments:

  • Remove eyelash extensions at least 3 days before your procedure.

  • No eyelash perming or tinting for at least 3 days prior.

  • Discontinue Retin-A at least one week before your procedure.

  • No Botox around the eye area for two weeks before your procedure.

  • Discontinue use of lash or brow growth serums (e.g., Latisse) 3–6 months prior, as they increase skin sensitivity.

  • Please arrive without eye makeup.

  • If you wear contact lenses, please wear glasses instead on the day of your appointment.

WHAT IF I HAVE AN ALLERGIC REACTION TO THE LASH EXTENSIONS?

While allergies are rare, they do happen. An allergy can feel itchy, swollen, red, and possibly hot. Call or text 403-874-6523, and I will remove them, no charge, immediately. Unfortunately, we do not do refunds with reactions, as I have already done the work. However, if you tend to be sensitive to makeup products and adhesives, we can do a free patch test 2-3 days before your appointment to ensure you will not react.

CONTRAINDICATIONS

Contraindications tell us if you are a candidate for our various services

COSMETIC, SCALP, AND PARAMEDICAL TATTOOING (MICROPIGMENTATION)

✨ PMU Procedure Eligibility & Pre-Appointment Guidelines

 

At Bella Esthetics, your safety and the success of your permanent makeup procedure are our top priorities. While most of the considerations listed below are not absolute deal breakers, they may require product use or appointment timing adjustments.

Please don't hesitate to reach out if any of these apply to you. We’ll determine the best action to ensure a safe and effective service.

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❌ You may not be eligible for PMU procedures if you are:

  • Using a lash/brow growth serum
    ▸ Must be discontinued 2 weeks before your appointment.

  • Pregnant or breastfeeding

  • Currently undergoing chemotherapy

  • Have taken Accutane within the past year

  • Living with an auto-immune condition (on a case-by-case basis)

  • HIV or Hepatitis positive

  • Have previous PMU in the treatment area
    ▸ Consultation is required before booking.

  • Scheduled for or recently had surgery

  • Received a chemical peel in the last 4 weeks

  • Received Botox over the previous 2 weeks

  • Currently using Retinol/Retin-A/Vitamin A products
    ▸ Discontinue 2 weeks prior

  • Experiencing active Psoriasis, Vitiligo, or Eczema on the face

  • Have an active oral herpes outbreak
    ▸ You must wait until the area is fully healed.

  • Have a sunburn or severe acne on the treatment area

  • Have moles or skin tags in the procedure area
    ▸ Some may be workable; please send clear photos for assessment.

  • Taking blood thinners

  • Taking non-essential supplements
    ▸ Please discontinue 1 week prior if it is safe to do so.

  • Consuming NSAIDS or caffeine
    ▸ Avoid for 24 hours before your appointment.

  • Planning to work out
    ▸ Avoid strenuous exercise for 48 hours after your procedure.

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🌿 Area-Specific Notes

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Brows:

  • If you’re considering an eyelid lift, please wait until after surgery to have your brows done.

Eyeliner:

  • Lash extensions must be removed at least one day before your appointment.

  • No lash serum use for 1 month before eyeliner or 2 weeks before a lash enhancement.

  • Contact lenses must be removed before the procedure and should not be worn for the day. Please bring glasses or arrange a ride.

  • Arrive makeup-free, especially around the eyes.
    ▸ Your eyes mustn’t be irritated by makeup removal—the skin here is delicate.

Lips:

  • If you are prone to cold sores, you must begin an antiviral medication 2 weeks before your appointment.
    ▸ For those with frequent outbreaks, PMU on the lips is not recommended, even with medication.

  • Lip fillers must be at least 4 weeks old before we can proceed.

  • Please hydrate and gently exfoliate your lips in the days leading up to your appointment.

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If you’re unsure whether any of these apply to you, feel free to get in touch! I'm happy to walk you through your options or help you prepare for a safe and beautiful result.

MEDICAL NEEDLING 

⚠️ Microneedling Contraindications

​

At Bella Esthetics, your health and safety are always our top priority.

​

🚫 Microneedling is not recommended for clients who:

  • Have contagious skin or eye disorders, such as:

    • Cold sores (Herpes Simplex Virus)

    • Conjunctivitis (Pink Eye)

    • Impetigo

    • Tinea Versicolor (fungal infection)

  • Are taking blood-thinning medications, including:

    • Coumadin (Warfarin)

    • Xarelto

    • Plavix

    • Heparin

    • Aspirin

    • Pradaxa

  • Have cardiac conditions or heart abnormalities

  • Are undergoing chemotherapy or radiation treatments

  • Have been diagnosed with:

    • Collagen vascular disease

    • Vascular lesions

    • Eczema, psoriasis, or dermatitis

    • Bleeding disorders

  • Are on hormone replacement therapy (case-dependent)

  • Are pregnant or breastfeeding

  • Have had recent:

    • Chemical peels

    • Laser treatments

    • Aesthetic procedures

  • Have taken Accutane within the last 6 to 12 months

  • Are experiencing:

    • Active rosacea

    • Severe telangiectasia

    • Erythema

    • Sunburn

  • Have skin cancer, tattoos, or vascular lesions in the treatment area

  • Have uncontrolled diabetes, especially if it causes:

    • Delayed healing

    • Altered skin sensation

  • Have recently received dermal fillers or Botox
    ▸ Please wait 3–4 weeks post-treatment before booking microneedling

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